Shipping
  • Free Shipping: we offer free untracked shipping to most places in Canada. However, we are not responsible for lost packages or delivered to the wrong address. Double-check your address before before placing order. Your item will mostly be in your home 8-12 business days after we receive your order.
  • For the US, a standard shipping fees applies, without tracking.
  • Estimated delivery to the US is between 2-4 weeks.
  • All customs and duties are the responsibility of the buyers. There will be significant delays at the Canadian Customs due to the Covid-19 restrictions.
  • All orders are ship from Calgary, Canada within 4-5 business days and will be shipped using standard mail without tracking. We are doing this to lower the shipping costs for us and you.
  • Delivery standards are estimates and cannot be guaranteed. Additional delays may occur due to the new Covid-19 restrictions and the holiday season.
  • Do you need it sooner? No problem. Choose expedited shipping at checkout with applicable fee.
Returns and Exchange

We do not offer refunds or exchanges if you change your mind, so please read the product descriptions carefully before making a final purchase. If you have any questions about a specific product, please contact us at hello@katomun.com.

In the event that you have received a faulty product, a full refund or exchange or store credits will be provided.

However, as a small business, we are only keeping a minimum inventory or stock. All of the items are not mass-produced and are handmade to order so it can take up to 3-4 weeks for an exchange to process. We ask for your understanding and patience, and thank you for supporting our journey as a small business.

Please email hello@katomun.com with your order number and what you would like to return with a detailed description and images to show the damages. 

All items must be returned at buyer’s cost, in their original packaging and new condition for a full refund. If the items returned are damaged, a partial refund may be done but at the sole discretion of Katomun. Returns must be initiated within 14 days of receiving your order.

Please contact us at hello@katomun.com if you have any questions. Your return will be processed within 10-14 business days after returned items reach our door.